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PARENT HANDBOOK Welcome To CDCC! Your handbook is a collaborative effort between staff, parents, and the Board of Directors. Our goal is to provide quality childcare within a developmentally appropriate learning environment. We strive to ensure that everyone has a positive experience and enjoys their time with our childcare family. Parents/Guardians are respected partners in achieving this goal. Your suggestions and contributions are always welcome. This book is always a work in progress! Any changes will be reflected in future updates. If you have any other questions, please feel free to discuss them with the Executive Director. Table of Contents I. Our Center II. Enrollment & Financial Information III. Children’s Programs IV. Health Policies & Emergency Procedures V. Nutrition Program VI. Parent Involvement VII. Other Items You Should Know I. Our CenterProgram Philosophy Statement: Canton Day Care Center, Inc. strives to provide a safe, healthy and nurturing environment away that facilitates children to grow, discover, and learn through a variety of age and developmental appropriate experiences. Our philosophy is designed to enhance the whole child in a positive atmosphere of warmth and caring. Through our awareness of child development and consistency in our care, our goal is to meet the social, emotional, physical and intellectual needs that are unique to each child. Children learn through their daily experiences and routines to make decisions, to carry out responsibilities, to express him/herself creatively and to discover friendships. Children are exposed to music, movement, art, science, reading, dramatic play, life skills, blocks, outdoor play and manipulative experiences. Themes are planned around the interests of each group of new children and staff. A daily schedule helps to provide a familiar flow to each day. It balances active and quiet play with child and teacher directed activities within various learning centers. We strive to achieve these goals through the partnership of child, parent, school, community, Center staff and appropriate regulatory agencies. Goals for Our Children & Families (*Click here)II. Enrollment & Financial InformationAdmission: Admission at Canton Day Care Center, Inc. is an ongoing process and we accept applications year round. Acceptance into our program is only limited by space availability and completion of all necessary paperwork. Care is provided on a priority basis to meet full time childcare needs. Part-time care may be available for no less than 2 days per week. Waiting lists are routinely updated, checked, and revised to assist parents in placement of their child/children. Admission is complete with the following steps being taken: 1. Interview/Tour with Executive Director or designated person in charge. 2. Completed Application packet : (click here for required forms) 3. Completed and current Medical/Immunization Form from the child’s doctor 4. Parent Tuition Contract signed and returned 5. Registration Fee is received ($30.00 per family) 6. First two week’s tuition payment is received in advance of service An on-site orientation visit is mandatory for both parent/guardian and child prior to enrollment. The length of the visit may vary depending upon the needs of the child and time restraints of the parent/guardian. The Executive Director may be contacted to schedule a time that is best for all parties. Hours of Operation and Holidays: The Center is open from 7:30 am to 6:00 pm, Monday through Friday. We are also open snow days and Professinoal Development days when Canton School is closed. The Center will be closed the following days: New Years Day; Columbus Day for Staff Development; Memorial Day for Staff Development; Independence Day; Thanksgiving; Thanksgiving Friday; Labor Day; Christmas Day The Center will close at 12:00 noon on the following days: Christmas Eve and New Year’s Eve. If a holiday falls on a Saturday, the Center will be closed on the Friday prior to the holiday. If the holiday falls on a Sunday, the Center will be closed on the following Monday. 9 Hour Days: For the well being of your child, we ask that he or she not be in attendance at day care for more than 9 hours a day. If you feel you will be unable to adhere to this guideline please speak with the Executive Director. Tuition and Fees General Info Payments: Tuition Fee Statements will be placed in your mailbox. A TUITION BOX is located in the classroom for you to drop your payments into. Please make payments payable to: “Canton Day Care Center”. Someone is usually in the office daily to receive your payment as well. You may also use the Fee Box to drop of important paperwork or correspondences with the Director. When possible we would prefer that payments be made by check. It is easier to trace when an error occurs. If you must pay by cash, please be sure to ask for a receipt from one of our staff members. DSS Subsidies (St. Lawrence Department of Social Services) CDCC provides some subsidized child care spaces. Families need to contact the office located at 6 Judson Street and to speak to a representative from the Day Care Unit at 379-2285. DSS may set a co-pay fee which families pay directly to the CDCC. DSS families are responsible for paying their childcare fees, as per our contract, in a timely manner. Field Trips: From time to time parents may be asked to contribute funds towards an outing, field trip, special event, or organized group activity. Childcare Service Contract Agreement Information & Forms Contract Agreement: You will be required to sign a 3 page Childcare Service Contract Agreement. If it is not attached to your Parent Handbook please ask a staff member to provide one. 1. Contract Period Each contract period is from January 1st to December 31st. The Board of Directors reviews contracts every Fall, and will inform parents in advance of tuition and other relevant changes that may take place at the beginning of each fiscal year. 2. Childcare Schedule You are contracting for a childcare space in our center. Staffing patterns are determined by the schedules contracted by you in compliance with NYS Child Care Regulations. Therefore, you must adhere to the contracted schedule selected. No variance is permitted unless cleared by the Executive Director in advance. We expect you to call in any delays or absences if your child is normally expected at the center, but will not be attending. 3. Registration Fee Upon admission to the center a registration fee of $30.00 per family will apply upon registration. 4. Annual Contract Renewal Fee At the time of our annual contract renewal a $25.00 fee will be charged per family. 5. Tuition Fee Tuition fees are billed two weeks in advance of care. The first two week’s tuition is due on the first day of your child’s attendance at the center. A fee statement will be placed in your mailbox every other Tuesday. Alterations to your bill will be reflected on your next fee statement. Payment is due on or before the Monday following receipt of your statement. 6. Late Payment Fee A Late Payment Fee of $15.00 will be charged if payment is not received by the close of business on the MONDAY following receipt of your Fee Statement. 7. NSF Fee You will be charged a $25.00 fee for any check returned to us for Non-Sufficient Funds. 8. Late Pick-Up Fee The Center is licensed to open at 7:30 am and to close at 6:00 pm. Please pick up your child/children promptly. A Late Fee of $15.00 for pickup after 6:00 to 6:15, and $10.00 for every 5 minutes after 6:15 for each child at the Center beyond our 6:00 p.m. closing. Late fees will be added to your next Fee Statement, and it will be your responsibility to pay the late fee. If you anticipate that you will be late please call the center to inform our staff. 9. Holding Fee A holding fee equal to one week of payment is required if you would like to withdraw your child/ren from the program and wish to reserve your spot for a later date (i.e. during summer or winter vacation). 10. Unpaid Balances Any special arrangements for payment must be made in advance with the Executive Director. Absent of any special arrangements, children of those parents with unpaid balances of MORE THAN TWO WEEKS will be subject to withdrawal from the program until their account is current. 11. Delinquent Accounts Delinquent Accounts are subject to a continued late fee charges of $15.00 every tuition period. If payment agreements are not fulfilled and delinquency notices go unanswered, the Center will seek legal restitution. A delinquent account will be given to a credit-reporting agency. Parents/Guardians are responsible for any fees incurred from the agency as well as the amount of the delinquent payment. 12. DSS Attendance Requirements If your child is not at the center during the times you have contracted, or at the day care beyond the times you have contracted, you will be responsible for paying the amount DSS is not obligated to pay. 13. Absence Vouchers Full fee paying parents/guardians are entitled to 10 accrued voucher days and will not be charged for those days. Vouchers are good for 5 days during summer months, and 5 days during the remainder of the year and are given on an accrual basis – they must be earned before they can be taken. For every 5 weeks of care you will have accrued 1 vacation voucher. Vouchers must be submitted within thirty (30) days of the date of the child’s absence for which the voucher is to be applied. All vouchers will expire on December 31. Vouchers can be used as a credit towards regular days of care and not for special half or full day school closures, snow days closures or statutory holidays. 14. Sibling Discount There is a 25% reduction in tuition on the lower paying childcare fee for full fee families who have more than one child enrolled at the Center. 15. Holidays We are closed the following holidays: New Years Day; Memorial Day (staff development); Independence Day; Labor Day; Columbus Day (staff development); Thanksgiving; Thanksgiving Friday; Christmas Day, New Years Day. We are closed at noon on Christmas Eve and New Years Eve. If a holiday should fall on a weekend, the weekday closest to that holiday will be the day the center will be closed to observe the holiday. 16. Inclement Winter Weather Canton Day Care Center will be open regardless of public school closings and/or delays. In the rare event that the Center will close, it will be announced on a designated radio and television station. Please call the center to ensure a staff member is at the center to take your child. If there is a point where the number of children will exceed the child/staff ratio, the next parent to arrive at the Center will be asked to stay until the next staff member arrives. Listen to North Country Public Radio 89.5 for our closure announcement. The following television station will also be notified of the Center’s delays or closings: TV channel 7. 17. Closures There is no Tuition Reduction for the holidays, winter delays or closings observed by the center. These days are already figured into the tuition rate scale. 18. Withdrawal Policy Two weeks written notice must be given to the Center prior to your child’s last day of attendance. Please be aware that you are responsible for payment of services until the withdrawal date. Your courtesy is appreciated not only for billing purposes, but your child’s vacant spot may make it possible for another child to attend our program. 19. Future Contract Changes CDCC’s Board of Directors will review future changes to the NY State Market Rates as they become available, and increase Tuition Rates as deemed necessary at that time. Parents will be required to sign a contract agreement should the Board of Directors make any changes to current tuition and fee rates. III. Children’s Programs (*click for more info)*Infant Program (6 weeks – 18 months)*Toddler Program (18 months – 3 years) *Preschool Program (3 – 5 years) *SACC: School Age Child Care Program (5 – 13 yrs) *Summer Camp Program (5 to 13 yrs) Transportation: School Age children are bused from Canton Central School while school is in session. Upon enrollment you must notify the bus garage that your child will be attending our Program. In case an expected child does not arrive at the Center, staff will call the parents. All the buses are equipped with radios so we can contact the bus garage to see if a child got on the wrong bus, fell asleep, or did not get off the bus. Please let us know if your child will not be coming off the bus. Classroom Management: The Teachers provide a warm, nurturing environment for each child and guidance to teaching assistants. All staff are involved in professional development to enhance “best practice” quality care and remain sensitive to each child’s needs. Our philosophy is to foster positive self-esteem throughout center in order to encourage children to feel good about themselves, their classmates and their caregivers. Discipline Policy: Discipline is to guide and teach, and help the child develop the internal controls to behave appropriately. Our staff use positive behavior management techniques to help children understand adult expectations for behavior, to anticipate possible conflict situations and to intervene in a timely manner to prevent problems from occurring or escalating. Teachers circulate, and strategically place themselves within full view of the room and outdoor areas, and use humor, imagination, redirection and consistency to assist the children in developing self-control. Staff do not use corporal punishment or frightening methods of control; isolate; humiliate; or withhold food or sleep as a punishment. Emphasis is placed on teaching alternative behaviors and giving each child situations to practice and establish new, acceptable habits. Staff may utilize a “cooling off” time-out when a child is in danger of hurting him/herself or others. This brief period is intended as a time for the child to regain his/her self-control in order to better communicate and listen to the needs of all involved. When necessary, a parent-teacher conference will be requested to employ future strategies for all involved. The Center reserves the right to withdraw any child who endangers the welfare of the children, staff or program. Nap/Rest Time: The toddler and preschool children have a rest time after lunch. If a child does not sleep, he/she needs to rest their body and mind. Children bring their own pillow and blanket. The children must rest quietly on their cots for one hour, after which time, if he or she is awake, he/she is offered quiet activities until the remaining children are up. SACC children have a quiet time, reading or doing art projects. Toileting/Diapering: The bathroom is always open to the children. Special attention is given to toileting during transition times such as: going outside, before and after meals, rest time etc. Children learn to respect each other’s privacy and help model for others who may be learning to use the toilet. Self help skills and proper hygiene is emphasized. Children are encouraged to clean themselves, and never made to feel “bad” about accidents. Teachers assist the child in clean up and employing future strategies to master toileting skills. The bathroom is disinfected several times a day. Proper sanitation and diapering procedures are followed at all times. Teachers will work alongside parents in "potty" training skills. Reflecting Diversity and Respecting Differences: Our program strives to reflect diversity and respect the differences of all individuals and families. We may have families with varying parenting styles, values and beliefs other than those of your family. Our children have daily opportunities to explore diversity through the curriculum, books, music, learning area, dramatic play props etc. Our center employs and serves staff, children and families of varying needs, mental and physical capabilities. Some children may receive on-sight services for their varying abilities through various support agencies. IV. Health Policies & Emergency ProceduresHEALTH CARE PLAN CDCC has an approved Health Care Plan that details all health & safety policies and procedures that are followed in our day-to-day operations. The Director also consults with our designated Health Care Professional when necessary. If you have questions related to your child's health & safety please do not hesitate to speak to the Executive Director. A copy of our Health Care Plan is also available in each program room for your review. Some of our Health Care policies include: Medical Form: New York State requires that all children entering childcare must have record of a current physical. Prior to admission to the Center, a medical form must be completed with current immunizations and signed by your child’s physician. (*click here to print the required Medical Form) Sick Child Policy: Specific Symptoms and/or Conditions: See Chart of Common Illnesses Posted on Parent Board (soon to be posted here) If your child shows any of the symptoms below, he/she is required to remain out of the center until fully recovered. Please remember to be considerate of other families and staff members. - A contagious or communicable disease - A temperature of 101 degrees or higher - Heavy nasal discharge; yellow or greenish in color - A persistent cough - Draining eyes, ears, nose, or any open sore - Diarrhea or vomiting - Lack of proper immunizations - Cannot participate in play both indoors and outdoors - Strep throat- child must be out of daycare for a minimum of 48 hours and must be using prescription medication - Unknown questionable rashes and impetigo, measles, chicken pox, etc. Highly infectious conditions will require a physician’s written approval before returning to the center. Daily Health/Development Check: Upon entering our center, our staff will make a “well child” check of each child. The child must be symptom free (see above Sick Child Policy) and be capable of participating in the day’s activities to remain within our program that day. It is our policy to take children outdoors on a daily basis (weather permitting). Ill Child at the Center: If your child becomes ill at the Center, we will call for you or a designated adult on your Emergency Card to pick up your child as soon as possible. The child will be provided a safe, quiet place to rest away from other children until you arrive. Medications: As per New York State Office of Child & Family Services (NYSOCFS) regulations children may not be given ANY medication without written instructions from the parent stating that the Center Staff may administer it. A special Medication Permission Form must be completed by both the physician and parent/guardian. By filling out this form, the parents/guardian gives our designed MAT trained staff permission to administer the medication, which includes dosages, start/end dates, and possible side effects. This form also serves as a record of dosages given at the Center. All medication must be in its original container labeled with the child’s complete name, address, physician’s and pharmacy’s name and phone number, recommended dosage, times and method of administration. Upon completion of a prescription drug, the remaining medication will be turned over to the parent/guardian. Staff will not administer medications by needle, or over-the-counter medications. Exceptions: Sunscreens and topical lotions may be applied as needed under written parental instructions. Accidents/Incidents: Children sometimes receive bumps and bruises as part of their daily routine. They may also be involved in various “incidents” worth documenting, such as disruptive or destructive behavior. You will be notified of these events through an Incident Report Form that will be attached to your child’s Daily Health/Development Sheet in the Sign Out/In Book, or Attendance Record. Your signature is required and lets us know you have been aware of your child’s accident/incident. The report is then filed in the individual child’s file. The staff will use basic First Aid procedures to care for bumps and bruises. If more care is needed for the injury we will ask that the parent follow up with a physician’s visit or we will seek emergency medical care. In the case of incidents, either party may request a conference to discuss further strategies in dealing with future incidents. Emergency Procedures Parent/Guardian Emergency Notification: If your child’s injury or symptoms of illness require professional attention, we will notify you immediately. The child will be transported to Canton-Potsdam Hospital. You are expected to go to the hospital to receive your child. The signed Blue Card and parent agreement give us permission to seek the necessary treatment to insure the child’s safety until you or your physician arrives. Emergency Information Updates: Contact and Permissions Form must be kept updated with current phone numbers, addresses, emergency numbers and other pertinent information in case an emergency situation occurs. Parents/Guardians must promptly notify the center of any changes in contact information. In addition, custody and/or restraining orders can only be enforced with the proper legal paperwork on file at the center. First Aid: A completely stocked first aid kit is located in the Center at all times. If the children leave the Center for a walk or field trip, the teachers are required to carry copies of the children’s Blue Cards and a first aid kit. All staff attend in-services for Health and Safety issues given by a qualified, registered person. Staff members are required to be certified in First Aid and CPR for Children & Adults. Notification of Parents/Guardians: In an emergency situation, once the children and staff’s safety is secured, all attempts will be made to promptly notify parents/guardians by phone, according to the information provided on each child’s Blue Card/Emergency Release Forms. Fire Drills: Fire drills, both announced and unannounced, are conducted a minimum of once a month. Emergency Situations, Natural Disasters, Loss of Utilities etc.: Parents will be notified to pick up children immediately when an emergency situation arises such as a natural disaster, loss of utilities, etc, through the above procedures. This would be implemented when a hazardous condition or situation presents itself and hampers the welfare of the children and staff and/or hampers the implementation of proper health and safety regulations necessary for the correct care of children. All closings not associated with Canton Central, are at the discretion of the Executive Director and/or the Board of Directors. V. Nutrition ProgramUSDA/CACFP Regulations: All Canton Day Care Center meals meet USDA standards for a healthy and balanced diet. USDA requirements for food/drink portions vary upon the age of the child. Our Kitchen Manager is advised of the requirements and meets all USDA standards. Full menus are posted on each bulletin board and at the kitchen door. Meal Schedule: Breakfast: 8:45, Lunch: 11:15 (Toddlers), 11:30 (Preschool), 11:45 (SACC), PM Snack: 3:00 Related Food Information: Family Style Meals: Children will be provided with meals and snacks in a family-style environment for a relaxed social experience. The staff will encourage children to utilize self-help skills to gain independence. Staff model correct mealtime manners and habits for the children. The children will be served a portion of all the foods being offered and encouraged to try a “no thank you bite” of all foods. Children will never be required to eat foods that they are not comfortable eating. Food is never used as a reward or punishment. Food Allergies: Children with specific food allergies must have a physician’s written note with recommendations on file. The parents can provide substitutes if the menu cannot be used. No candy, gum or soda in the Center. VI. Parent InvolvementParent Involvement - Communication Parent Mailboxes: Each parent has a mailbox where you will find newsletters, special communications from the Director and staff, and your weekly tuition bill. Sign In/Out Responsibilities: Parents/Guardians or those responsible for drop off and pick up must sign the child in and out with the proper time and signature in our Parent Sign In/Out Book, or SACC Attendance Sheet. This is crucial for several reasons – for safety and liability purposes, the Sign In/Out Book gives the staff an accurate attendance at any time throughout the day. For financial purposes, it is utilized to track the number of hours your child is in attendance. Daily Health Reports: Toddler & Preschool: A daily report is filled out and is in the parent sign in/out book. This will give you brief, but important information on what happened during your child’s day at the Center. Parent Bulletin Board: There is a Parent Bulletin Board in each room. It contains required postings such as our NYSOFCS Day Care License, NYSOFCS Day Care Regulations, NYSOFCS representative’s name and contact information, a current Board member list, Our MAT trained staff, current Health Care Consultant, USDA/CACFP postings, weekly menu, each program’s weekly curriculum activities, and upcoming events. Parent Newsletter: The CDCC Newsletter includes all the latest happenings, want ads for items we are currently looking for, updates, information from our Executive Director and Program News. Head Teachers also distribute weekly and monthly information pertaining to their individual programs. Parent Conferences: Conferences with your child’s teacher or the Director are available to parents/guardians to discuss their child’s needs, staffing issues or any other concerns. Child Progress Reports are completed once a year. All completed reports are distributed to parents. Parents are encouraged to set up a conference as needed. Arrival: Parents are expected to accompany their child into the classroom to sign him or her in for the day, assist their child with removing outer clothing, making sure that the child is comfortably settled into the classroom, and is under the care of a teacher before leaving. Please take time to verbally communicate any pertinent information about the child’s well being to the teacher in charge and please remember to say “Goodbye”. If your child will not be attending on a scheduled day, please call the Center by 9:00 AM. Saying “Goodbye”- The Four B’s · Be aware of your own feelings! Try not to pass your anxieties on to your child. · Be firm! “Goodbye, I’m leaving now. I love you.” Try not to say, “Is it OK if I leave now?” · Be Specific! Young children have a hazy sense of time. “I’ll see you right after snack” is better then “I’ll see you later”. · Be There! If you are going to be late or if someone else will be picking your child up, be sure to let your child know. Daily Departure: When picking up your child be sure staff are aware he or she is leaving, sign out for the day, review his/her Daily Health/Development Sheet, check his/her cubby for artwork, dirty clothes, and check your mailbox for updates and notices. Once you have your child ready, you must monitor and help reinforce our policy that children stay with an adult at all times. Children must never run out of the Center unaccompanied by an adult. Cars are constantly arriving and departing and we do not want your child to be at risk of a serious accident. Please guide children safely to your vehicle. Emergency Release Form: Please be sure that all individuals authorized to pick up your child are listed on the Emergency Release Form and have current phone numbers. ANY adult not known by the staff will be asked for a photo ID. This policy is in place for the safety of your child. If an emergency situation arises, call the Executive Director or designed staff member with a specific description of the adult picking up the child, and have that person be prepared to show a photo ID before we will release the child. Parent Involvement- the Center Open Door Policy: Parents/Guardians are always welcome visitors at our Center. Special Events: The Center holds several informal gatherings throughout the year for parents/guardians/family to come together and become better acquainted with each other, the children and the staff. Please make sure you check the calendar, newsletter and postings for these events. Parent Volunteers: We welcome parents to come into the classrooms and work with the teaching staff. We encourage parents/guardians to share special skills, knowledge and/or hobbies with our programs. Please speak with your child’s teacher if you would like to volunteer. Board Members: If you are interested in joining our Board of Directors and/or participating in policy issues, fundraising, and being involved in the future growth of the Center, please contact the Executive Director or any Board Member. A current Board member list is posted on each bulletin board or available in the office. Fundraising: CDCC sponsors regular fundraising events to support our mission. Money raised is used for program enhancement, employee development, equipment and supplies, and improvement to the physical space. CDCC will not sponsor fund raising for specific causes or individuals, but will consider encouraging involvement in community events. From time to time parents will be asked to contribute to the financial well being of their child’s day care center. VII. Other Items You Should KnowAlternate Care Plans: For times when your child may not be able to attend the Center due to illness or closings, make plans for alternate child care with family members, neighbors or other parents in advance for these unexpected situations. You also need to have arrangements for times when you may be held up and unable to pick up your child before the Center closes. Birthdays and Special Occasions: We encourage you to give your child the gift of yourself, or a special treat that can be shared by all the children in his/her program on their special day. Please let your child’s teacher know of your plans in advance as some food restrictions do apply. Appropriate Dress: At CDCC, Inc. we believe that children learn best when actively engaged in play. This play can get messy. Children need to be dressed appropriately for all activities during the day. Occasionally, clothing can become stained; so send children in clothes they do not need to be concerned about getting dirty in. Please make sure your child has the appropriate outdoor clothing for the changing seasons. Toys From Home: The Center has an abundance of materials for children to use each day. Unless specifically requested by your child’s teacher, we ask you to leave all toys at home. Conflicts over toys from home do not contribute to the peaceful atmosphere we try to create. However, on Wednesdays we do have SHOW & TELL and toys from home are allowed at the center. On Wednesdays, SACC children can bring in appropriate computer games, hand held games, etc. We will not be held responsible for damaged or lost toys. We do not allow toy guns, knives or other weapons in the Center. Security Procedures: All visitors, persons who are not currently employed by the Center, have a child enrolled or responsible for the pick up of a child must sign in and out at the office upon entering and exiting the Center. All staff are instructed to maintain strict confidentially regarding records of the children we serve. All children files are secured in a locked cabinet. Liability Insurance: CDCC is fully covered by an extensive liability and accident insurance especially developed for our child care service. We adhere to strict fire and safety procedures to ensure our building is safe and secure, including a doorbell entrance and emergency monitoring system. Photographs and Publicity: Photographs or video-tapes of the children participating in our programs may be taken from time to time. They may be hung in the center, placed in a photo album and appear in newspapers, magazines, brochures or other publicity materials. Photograph permission forms are signed during enrollment and shared with staff. Parent Behavior at the Center: CDCC, Inc. is committed to creating a safe, nurturing and caring environment. We speak with all children respectfully, and never use any form of belittling, corporal punishment, or improper language. The Center is a drug, alcohol and smoke free environment. Smoking is not permitted on the premises. We believe, because you as parents/guardians have chosen CDCC, you are also committed to these same principles of childcare. We ask that parents/guardians follow our philosophy when at our Center. Divorce/Separation: CDCC, Inc. wants to serve all our families in the best possible way, especially during difficult transitions. If shared custody agreements are in place, we would appreciate a written notice of your family’s plan to make arrivals and departures for your child/children an easy event. Unless we have a legal document, the Center can not presume one parent has more or less rights than another. Child Abuse and Maltreatment: CDCC, Inc. is committed to a safe, nurturing environment for children to grow and learn in a positive manner. If you feel your child’s needs are not being met, bring your concerns to the Director. We encourage our families to seek a conference with the Executive Director to become aware of the possible programs that can assist your family. Should we recognize any signs of child abuse or neglect coming into our Center, the State of New York and New York State Office of Children and Family Services Day Care Regulations mandate our staff to file a report. If the report is taken, the Department of Child and Family Services will step in with a review and assist the family. Grievance Procedures: Canton Day Care Center, Inc. is committed to providing childcare in compliance with New York State Office of Children and Family Services Day Care Regulations and in accordance with the standards set forth by the National Association for the Education of Young Children. The staff, administration and the Board of Directors strives to work with you to provide your child with the best possible care. Should you have questions, concerns or comments, please contact your child’s classroom teacher. If they are unable to assist you go to the Executive Director. If the issue is not addressed to your satisfaction, please feel free to contact a Board member. The Board members’ names, addresses and phone numbers are posted on the parent wall. Non-Discriminatory Policy: Canton Day Care Center, Inc. admits children of any race, color, national and ethnic origin to all rights, privileges, programs, and activities.
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